At Charm Crate, customer satisfaction is our priority. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

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1. Return Policy

Due to the nature of beauty products, we do not accept returns or exchanges except under the following conditions:

• The product received is damaged.
• The product delivered is incorrect (not as per your order).

If you encounter any of these issues, please notify us within 7 days of receiving your order.

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2. Conditions for Returns

To qualify for a return or refund:

• The item must be unused and in its original packaging.
• Proof of purchase (order confirmation or receipt) must be provided.
• For damaged or incorrect items, a photo showing the issue must be emailed to [email protected].

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3. Refund Policy

Refunds will only be issued if the claim is valid and approved after inspection. Refunds are processed as follows:

• If the product is unavailable for replacement, a full refund will be issued.
• Refunds are made through cash at the time of item collection or by other means agreed upon with the customer.

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4. How to Request a Return or Refund

1. Contact us within 7 days of receiving your order by emailing [email protected].
2. Provide your order details, proof of purchase, and photos of the damaged or incorrect product.
3. Our team will review your request and provide further instructions.

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5. Processing Time

• Returns: Upon receiving the product, we will inspect it within 5 business days and confirm eligibility for a refund.
• Refunds: Approved refunds will be processed within 7 business days of approval.

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6. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Products that have been opened or used.
• Products without original packaging.
• Issues reported after the 7-day window.

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Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:
Email: [email protected]