Shipping Policy
At Charm Crate, we are committed to delivering your beauty boxes to your doorstep quickly and efficiently. Please review our shipping policy to understand how we handle the delivery process.
1. Processing Time
- Orders are processed within 1–3 business days after confirmation.
- We will contact you via the provided phone number or email to confirm your order details.
- Orders are processed on weekdays (Monday to Friday) only. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
- Delivery timelines vary based on the destination and courier service. Typically, deliveries take:
- 3–7 business days for local orders.
- 7–14 business days for remote areas.
3. Shipping Charges
- Shipping charges, if applicable, will be communicated during the order confirmation process.
- We may offer free shipping promotions, which will be clearly mentioned in our offers and campaigns.
4. Cash on Delivery
- All orders are delivered with cash-on-delivery as the payment option. Please ensure that the payment is ready at the time of delivery.
- If the recipient is unavailable during delivery, the courier service will attempt re-delivery or contact you for further instructions.
5. Delivery Confirmation
- Once your order is shipped, we will send you a confirmation message via SMS or email.
- For any inquiries about your shipment, please contact us at [email protected] with your order details.
6. Delayed or Failed Delivery
While we strive for timely delivery, delays may occur due to unforeseen circumstances, such as:
- Weather conditions.
- Courier service issues.
- Incomplete or incorrect address details provided by the customer.
If your delivery is delayed, please contact us at [email protected] for assistance.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to confirm the address and arrange re-shipping. Additional charges may apply.
Contact Us
If you have any questions or concerns regarding your shipment, please don’t hesitate to contact us:
Email: [email protected]
Thank you for choosing Charm Crate! We are dedicated to delivering your beauty essentials with care and efficiency.